The program will focus on the need to ensure high standards of customer service, besides enabling participants to become well conversant with the institutional and technological framework required for enhanced customer service, customer protection and grievance redressal. The program will provide opportunities to develop a better perspective on addressing the challenges arising from complexities of products & services and technological issues that may often result in deficiency of services to customers.

This conference aims to provide a perspective on the changing nature of the finance function and the evolving role of CFOs in the financial sector in today’s heightened disclosure and reporting framework of the Regulator. The conference would also deal with some of the traditional but intricate technical issues faced by the CFOs and their teams.

The Program will focus on the recent developments in the NBFC and HFC sector, the lessons to be drawn for risk management and governance, implementation of recent regulations and implications for business strategy going forward. The program also aims at updating the participants on the various aspects of “Three Lines of Defence” enabling these financial institutions to have an effective internal control and compliance function. It would also focus on the regulatory perspective for addressing customer grievances.

CAFRAL is looking for a highly proficient & competent person to work as Senior Program Director in its Learning Wing/Vertical. The person should have good conceptual understanding and broad - based practical experience and knowledge of banking & finance. He/she will ideate and design CAFRAL’s learning programs and organize their effective delivery for senior executives from the financial sector. He/she will also look after the budgeting and marketing of the learning programs.

The program aims at providing insights into the emerging trends in cyber-attacks and building appropriate incident response systems for prevention, detection and mitigation of cyber risks. It is specifically designed for capacity building at senior & top executive level, providing insights into the emerging trends in cyberattacks and the need for building adequate cyber resilience from the perspective of strategy and governance.

This two-day conference would provide an opportunity to the participants to understand the regulatory perspective, expectations and concerns. The participants will be apprised of the emerging compliance landscape and challenges including increasing complexities in operations of financial institutions and in adoption of technology.

The baseline forecast is for the world economy to continue growing at 3.2 percent during 2024 and 2025, at the same pace as in 2023. A slight acceleration for advanced economies—where growth is expected to rise from 1.6 percent in 2023 to 1.7 percent in 2024 and 1.8 percent in 2025—will be offset by a modest slowdown in emerging market and developing economies from 4.3 percent in 2023 to 4.2 percent in both 2024 and 2025.

We examine the spillover effect of Federal Reserve Board of Governors' speeches on sovereign credit risk and find that the tone of speeches negatively impacts sovereign credit spreads. Speeches that are forward-looking have a stronger impact.

Although ‘One nation, one ombudsman’, following integration of three Ombudsman schemes of RBI viz. the Banking Ombudsman Scheme, 2006; the Ombudsman Scheme for Non-Banking Financial Companies, 2018; and the Ombudsman Scheme for Digital Transactions, 2019, has been generally effective in dealing with customer complaints, issues pertaining to customer grievance redressal continue. There is also a need felt to provide a platform where the regulator’s expectations are highlighted and an interactive forum for the ombudsmen is provided for discussing issues faced by them.