Description

Indian banks have been responding to the changing economic environment and rising competition by introducing change management or transformation programs—either through internal expertise or with external consulting support. It is important for banks to understand the process of conceiving and implementing transformation across institutions to assess the effectiveness of their responses.

This not only facilitates cross-learning but also enables smaller banks to benefit from the experiences of larger ones. By studying patterns, common threads can be identified, helping to re-examine and strengthen future strategies. Stock-taking and learning from past experiences, along with understanding the new socio-economic realities of digitisation, financial inclusion, and India's demographic profile, will help shape ideas for the way forward.

Integrating technological innovations like big data analytics into transformation programs can bring a paradigm shift in people and process management, as well as customer service.

The objective of the program is to discuss key aspects of change management in banks and to formulate strategies for effective implementation, ensuring optimum and sustainable outcomes. The program will focus on the issues, challenges, and various steps involved in transformation programs, and explore modalities of change management in light of emerging challenges in Indian banking.

Program Co-ordinators

Ravindra Sangvai
Program Director
rvsangvai@rbi.org.in

Vinita Jain
Program Officer
vinita.cafral@rbi.org.in