The digital banking landscape is undergoing a profound transformation driven by rapid advances in artificial intelligence, embedded finance, open digital ecosystems, real-time payments, cloud adoption and datadriven customer engagement. India has emerged as a global leader in digital public infrastructure, with innovations such as UPI, Account Aggregator, Digital Lending frameworks and the emerging Unified Lending Interface (ULI) & CBDC reshaping financial intermediation and customer expectations. While digitalisation has enabled banks and financial institutions to enhance outreach, improve operational efficiency and deliver personalised customer experiences, it has also amplified risks relating to cyber security, fraud, third-party dependencies, data privacy, algorithmic bias, operational resilience and technology governance. The increasing interconnectedness of financial ecosystems means that disruptions can have wider systemic implications. Recognising these developments, the Reserve Bank of India has intensified its focus on digital operational resilience, responsible innovation, customer protection, cyber preparedness, governance of emerging technologies and strengthening trust in digital financial services. At the same time, global developments in AI-led banking, tokenisation, digital identity and next-generation payment architectures are redefining the future of banking.
To equip senior executives with strategic insights on emerging digital banking trends, regulatory expectations, AI-enabled transformation, operational resilience, cyber security and customer-centric innovation for building future-ready financial institutions.
The program will deal with the following topics:
Heads of Digital Banking, Chief Customer Service Officers and Senior Officials from Banks, NBFCs & FIs working in the areas of digital transformation, digital strategy, digital lending, payments, information technology, customer experience, etc.
Rs. 15000/- + @18% GST