Although ‘One nation, one ombudsman’, following integration of three Ombudsman schemes of RBI viz. the Banking Ombudsman Scheme, 2006; the Ombudsman Scheme for Non-Banking Financial Companies, 2018; and the Ombudsman Scheme for Digital Transactions, 2019, has been generally effective in dealing with customer complaints, issues pertaining to customer grievance redressal continue. There is also a need felt to provide a platform where the regulator’s expectations are highlighted and an interactive forum for the ombudsmen is provided for discussing issues faced by them.

The objective of the conference is to provide a platform to Heads of Treasuries and senior officers involved with risk management function to discuss issues like financial market operations and regulatory perspective, bond market challenges, NDF market, retailing of G-Sec & Forex Market and systemic risks arising due to inter-linkages among financial sector players. This conference would also provide an opportunity to the participants to interact with the regulator, banking experts and peers.

This uniquely designed CAFRAL Program on Current Issues in Banking and Finance provides capsuled learning for economists, regulators and bankers to understand various current issues and challenges faced by financial intermediaries in the present interconnected world in which technology is reshaping the landscape of finance at an unprecedented pace. The program will provide insights on the economy in general, its impact on the financial sector and the evolving challenges and opportunities.

This one-day virtual program would provide an opportunity to the participants to understand the regulatory perspective, expectations and concerns. The participants will be apprised of the emerging compliance landscape and challenges including increasing complexities in operations of financial institutions and in adoption of technology.

This five-day program aims to provide a leadership competency framework, curated for senior & emerging leaders in the financial sector, to create demonstrable and high impact leadership quotient. The program has been designed with Catallyst Executive Education Institute (CEEI) for senior and middle management leaders of banking and financial services organizations in India. The program would also focus on high level functional skills of critical importance for financial sector leaders such as those relating to governance, strategy and risk.

It is thus imperative for Banks, Financial Institutions and NBFCs to enhance their fraud risk management systems including their framework for Early Warning Signals. It is necessary for the Board members & senior officials to have a sound understanding of the audit and investigation processes relating to frauds, to strengthen their fraud governance and response systems and ensure effective implementation of fraud prevention measures.

The Conference of CHROs and CLOs aims at bringing together visionary leaders who would shape their future work force. The objective is also to obtain feedback on the way forward and appreciate the learning gaps to further enhance the professional awareness and capabilities of senior executives and top management of banks who would be the future leaders in the financial sector.

This Conference would provide a forum to the heads of banks’ risk function to meet and discuss the emerging issues and new challenges surrounding risk management against the backdrop of financial sector developments.