Financial services landscape is in a constant state of flux, with new trends emerging every day. Another important transition underway is the changing consumer preferences and a faster pace of adoption of digital technologies in financial services. The future generation of customers are likely to consume financial service in the same way that they consume other products and service, and banks may have to be prepared to make that transition. However, this pace of digital penetration has outstripped development of awareness, which is the biggest challenge in front of the REs /even the regulator of how to ensure good customer service/protect the customers from frauds. The Ombudsman scheme for the regulated entities is aimed to redress various issues pertaining to deficiency in service.
The integration of three Ombudsman schemes of RBI and the Ombudsman Scheme for Digital Transactions, 2019, has been generally effective in dealing with customer complaints and resolving customer grievance. This one-day program will enhance the understanding of the emerging challenges in redressal of customer grievance and the regulator’s expectations and discuss the common issues faced by them.
The Conference will deal with the following:
Ombudsman of RBI, Banks, NBFCs and Payment System Operators