Operational risk arises from the potential that inadequate information systems, operational problems, breaches in internal controls, fraud, or unforeseen catastrophes will result in unexpected losses. Although operational risk does not easily lend itself to quantitative measurement, it can result in substantial costs through error, fraud, or other performance problems. The growing dependence of banking organizations on information technology emphasizes one aspect of the need to identify and control this risk.
Head of operation risk management, fraud risk management, CISO, CVO, Head of Mobile and channel fraud Management, Head of Internal Audit and internal control of the commercial banks.