Conference of Chief Customer Service Officers

May 24th, 2013

10:00 AM to 05:30 PM

Garden View Room, Taj Lands End, Bandra (W), Mumbai

Objective

The objective of the conference was to bring to focus, the issues relating to fair treatment of bank customers. It will also give the participants, an opportunity to share their experiences and interact with the various stakeholders.

Documents

Program Description

Fri May, 2013 231.1 KB

Participants Profile

Chief Customer Service Officers

Presentation Reading Materials

Customer Service a Business Philosophy

A C Mahajan

Treating Customer Fairly

Rama Bijapurkar

Do we trust our banks? - Cross Sell Strategy and Customer Focus

Monika Halan

Approach to Resolving Complaints

M Rajeshwar Rao

Photos

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