Crisis response is one of the most engaging riddles for bank management. Cyber-attacks, frauds and incidents are inevitable in today’s world. The right response and communication strategy executed by the bank during a cyber-crisis can reassure stakeholders, ranging from regulators, shareholders, employees, media, government and law enforcement agencies. It can prevent further reputational damage to the institution. Many a cyber-attacks in some of the banks in recent times have caused major losses. With every incidence of fraud, breach or a cyber-attack in the Indian financial sector, trust in the system gets eroded. Formulating and executing an effective crisis response and communication strategy will help banks manage perceptions, and guard against significant dent to their reputation. With this objective, the fourth edition of the Business Leaders’ Forum was held on November 14, 2018 in Mumbai. The format of the fourth BLF involved a mix of keynote address, an interactive Round table exercise about handling cyber incidents and crisis communication, and a practitioner’s perspective on reputation management.
M P Baliga
Senior Program Director
+91-22-2657 1042/+91-98207 64986
mpbaliga.cafral@rbi.org.in
Pushpalata Nadar
Program Officer
+91-22-2657 1014/+91-7709575481
pushpa.cafral@rbi.org.in
Top/Senior Executive of banks and Non-Executive Board, by invitation